This is the authoritative home for legal, privacy and security information published by Terrain Systems Ltd, covering our products, including Terrain Apps and Terrain CAFM. Terrain Systems Ltd is the legal entity and contracting party for our products.
Company details
| Legal name | Terrain Systems Ltd |
| Registered in | England & Wales, company number 17234123 |
| Contact | terraincafm@gmail.com |
Company-wide documents
These apply across our website and products.
| Document | What it covers |
|---|---|
| Terms & Conditions | General terms for the website and the Services |
| Privacy Policy | How we handle personal data, our roles, lawful bases and your rights |
| Cookie Policy | Cookies and similar technologies on the website and in the products |
| Subprocessors | The service providers we rely on, and how we notify changes |
| Security & Trust Centre | Our security practices, data handling and responsible disclosure |
Product-specific documents
Product pages contain only what differs from the company-wide documents above: the precise service description, product terms, the personal data each product processes, and product data-processing commitments.
Terrain Apps
- Terrain Apps · Terms of Service and security addendum
- Terrain Apps · Privacy Notice
- Terrain Apps · Data Processing Agreement
Terrain CAFM
- Terrain CAFM · Terms of Service and security addendum
- Terrain CAFM · Privacy Notice
- Terrain CAFM · Data Processing Agreement
Which notice applies to you?
- You sign in at your organisation's
terrainapps.comaddress (for exampleyourcompany.terrainapps.com): the Terrain Apps Privacy Notice applies, read together with the Privacy Policy. - You sign in at app.terraincafm.com: the Terrain CAFM Privacy Notice applies, read together with the Privacy Policy.
- You use either product through your employer or another organisation: that organisation is the data controller. Refer first to its privacy notice; ours explains our role as its processor.
- You are just visiting this website or contacting us: the Privacy Policy applies.
Contact routes
| Purpose | Route |
|---|---|
| Data protection and individual-rights requests (access, rectification, erasure, objection, portability) | terraincafm@gmail.com, subject "Data rights request". We respond within one month. |
| Report a security vulnerability | terraincafm@gmail.com, subject "Security disclosure". See responsible disclosure. |
| Legal notices, contract and DPA requests | terraincafm@gmail.com, subject "Legal enquiry". |
| Complaints to the regulator | You can complain to the Information Commissioner's Office at ico.org.uk at any time, though we would welcome the chance to address concerns first. |
Versioning
Every document in this hub carries a version number, an effective date and a last-updated date. When we make a material change we update the version, and where the change affects paying customers we give reasonable advance notice.